Concierge Royal Treatment at Walt Disney World Deluxe Resort Hotels

Walt Disney World® Resort guests can enjoy personalized service by staying in a Club Level room at a Deluxe Resort, receiving full access to an exclusive Club Level Lounge once they arrive.

Eight Deluxe Walt Disney World Resort hotels: Disney’s Animal Kingdom Lodge, Disney’s Beach Club Resort, Disney’s BoardWalk Inn, Disney’s Contemporary Resort, Disney’s Grand Floridian Resort & Spa, Disney’s Polynesian Village Resort, Disney’s Wilderness Lodge and Disney’s Yacht Club Resort offer Club Level. Each concierge club offers a varied menu of special services, from personalized concierge services to private lounge privileges including complimentary breakfast, wine-and-cheese tasting with hot and cold appetizers, and dessert-and-cordial hours. In addition expect evening turndown service with chocolates, complimentary newspapers in lounge areas and more.

Disney's Polynesian Resort club level staff

Just take a look at some of the requests honored through the years by concierge staff at all eight resorts include:
• Setting the scene for marriage proposals and special anniversaries.
• Searching local grocery and health-food stores for guests’ special dietary needs.
• Sewing on buttons. Fresh-squeezing grapefruit juice. Shopping for gifts and souvenirs. Rearranging furniture in rooms and suites.

Each Disney resort concierge prides itself on special offerings:

Disney's Animal Kingdom Lodge concierge club image
Kilimanjaro Club at Disney’s Animal Kingdom Lodge begins the day with fresh fruits and juices in the morning, a selection of African snacks in the afternoon and a selection of wines and hors d’oeuvres from Disney’s Animal Kingdom Lodge restaurants Jiko – The Cooking Place and Boma, each evening.

Disney's Yacht Club concierge lounge image
Stone Harbor Club guests at Disney’s Beach Club Resort and Regatta Club guests at Disney’s Yacht Club Resort are privy to concierge lounge menu samplings of braised beef, steamed clams, and other goodies.

Disney's Boardwalk Inn concierge lounge image
The Innkeeper’s Club at Disney’s BoardWalk Inn serves up chocolate-covered strawberries, plus milk and cookies for the kids each night.

Disney's Contemporary Resort 14th Floor concierge lounge image
Guests of the 14th floor Tower Club and the 12th floor Atrium Club at Disney’s Contemporary Resort enjoy some of the best room views on Disney property — Cinderella Castle at Magic Kingdom® Park and scenic Bay Lake. Concierge guests will appreciate the short walk to the Magic Kingdom.

Disney’s Grand Floridian Resort & Spa offers guests of its Royal Palm Club and Sugar Loaf Club curbside and in-room check-in, plus a daily tea event in both lounges.

Disney's Polynesian Concierge Lounge image
The King Kamehameha Club at Disney’s Polynesian Village Resort features a two-story lounge with floor-to-ceiling windows with a great view of the Magic Kingdom Park fireworks over Seven Seas Lagoon.

Disney's Wilderness Lodge concierge lounge image
Old Faithful Club Concierge at Disney’s Wilderness Lodge features a 5-7 p.m. wine-and-cheese gathering including hot menu items such as salmon pot pie and child-friendly foods from its signature restaurants.

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Cara—thank you for the overview of the clubs, one question I have been trying to research and there is limited information on is club level suite service, does disney actually have differentiated service levels for suite guests like other hotels brands do?  Does disney provide extra service, magical extras or anything in recognition that you are staying in one of their signature suite or is are all club level guest equal? I heard Tonga has their own concierge but do they actual do extras things for the suite guests?

Hello Christina. Not really. The larger suites do receive a fresh flower arrangement that other concierge guests do not. But as far as special services, that is only on a one-by-one basis and it depends on the concierge and general managers. So something unexpected that may or may not happen.

The Polynesian Village Resort concierge guests in the Tonga Suite Building are offered a nice touch with room service provided from a special menu both at breakfast and then again in the evening from 5-10 PM.

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